Itemize is an expense management company that is using state of the art technology to do expense management better than ever done before. Itemize has an iOS App and an Android app which sells to individuals and small businesses looking for a great expense management solution.
Itemize seeks a highly-motivated person with strong communication skills to join our growing Customer Experience team. In this role, you will directly support our growing customer base and help our users better understand how Itemize works. This role is an opportunity to help educate our customers on Itemize and the importance of tracking their expenses.
The Customer Technical Support Associate will have excellent written and verbal communication skills while always maintaining a cheery disposition.
ABOUT THE ROLE
- Act as the front line and voice of Itemize providing quality support to a high volume of customers via email, live chat, and phone.
- Full-time employment with benefits.
- Monitor customer activity dashboards and reports daily.
- Present the “Voice of the Customer” based on metrics gathered during customer service.
- Create and conduct ongoing quality tests of the Itemize platform to ensure a fully functioning application.
- Create and conduct quality tests of platform release candidates.
- Online Help Desk Ticket System
- Microsoft Office Suite
Apply by e-mailing your resume and cover letter to Careers@itemizecorp.com.